The pioneering Consumer Code for New Homes (CCNH), which came into affect in 2010, will offer genuine protection for individuals and families who purchase new build properties, according to the Federation of Master Builders (FMB).
Brian Berry, Chief Executive of the FMB, said: “For the vast majority of people, buying a home will be the single biggest financial expense of their life. Consumers are therefore entitled to expect only the highest standard of customer care at every stage of the purchase, and builders have a duty to meet those standards. By joining the CCNH the FMB is making clear that its members will fulfil their obligations on transparency and building excellence. At a time when there’s immense pressure on house builders to increase their delivery of new homes, it’s imperative that the drive to increase numbers does not lead to a reduction in quality.”
Berry added: “For small local house builders, quality is their unique selling point. Smaller developers deliver lower volumes of properties, which means their focus is overwhelmingly on maintaining a reputation for delivering homes built to the highest standard.”