PVC-U systems supplier VEKA Group has added four vans to its technical department as part of an ongoing investment initiative. These will assist technical service engineers in visiting customers across the UK.
Technical Service Engineers are reportedly trained in-house by VEKA, to ensure that their knowledge of VEKA and Halo products and tooling is ‘faultless’. The four new vans provide extra storage space for equipment and tools to ensure engineers can assist customers no matter the issue; responding to support requests faster than ever before.
Dawn Stockell, marketing director for VEKA Group, explained: “Customer satisfaction is at the core of everything we do here at VEKA Group, whether that be our direct customers, or end users.
“We are proud to provide ongoing support to all of our customers to ensure a seamless process from fabrication through to fitting, and the knock-on effect of this service benefits everyone in the supply chain. Having four brand new vans that are even better equipped than before, means that our engineers can continue to provide exceptional technical support to customers all over the country. Their support includes everything from initial tooling, maintenance and workflow suggestions, to audits, training and more. Their knowledge of all things VEKA and Halo is second to none and we know our customers find their advice invaluable.