Freefoam products are designed and manufactured to be easy to fit. However, as any building product supplier or home improvement installer will tell you, every project is different. Following customer feedback and online requests Freefoam Building Products has launched a new online feature – Technical Frequently Asked Questions.
Louise Sanderson, Freefoam UK marketing manager explained how the idea developed: “As our product range has increased and diversified, we’ve seen a significant rise in enquires regarding product information. Customers selling and using our products are professionals who want to get it right. Freefoam products have been designed to be used in a wide variety of situations and projects and we want to ensure that installers have the right information to get the job done correctly and professionally.”
The database covers a wide range of technical questions that customers and fitters have asked and find most useful. Quick and easy to access from a pop-up box on every web page the tool allows site visitors to view a wide range of topics and issues covering the full Freefoam product range.
From general fitting instructions and product information, to more specific fitting tips and examples of individual fitting situations the database allows users to filter by product range or simply type in their question. Accessible from PC, mobile and tablet, the tool is instantly available to customers and fitters out on the job.
With the ability to add new questions and topics, Freefoam is expecting the database to grow and develop over time, making it a live resource with valuable up to date information for all Freefoam customers
Colin St John, commercial director summarised: “This new tool is a great addition to our online offering. We know that customers today want to be able to access product information from their phone and often need an instant answer – this database does just that, offering users a wealth of information and documentation at their fingertips. As manufacturers we embrace our responsibility to make our products easy to fit and as accessible as possible and are expecting this resource to become another important part of our wider customer support package.”